Webinar: 10 Ways to Measure Social Customer Service
Description
While traditional customer service channels are usually tightly measured, social channels present a different challenge. Communicating in public with semi-anonymous customers, across multiple channels, in real-time and often with little data integration is hard enough to do without targets. This, of course, makes effective measurement all the more important.
In this fascinating free webinar, featuring Jerome Pineau (creator of @autodeskhelp), Richard McCrossan (Genesys), and Luke Brynley-Jones (Our Social Times), we’ll explore ten methods that brands can adopt to measure the speed, quality and impact of their social customer service activities.
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