RE: UKNM: two launches and two funerals

[Ed Follows]

>Chrsi wrote :

Smile needs to redesign to catch up to Egg standards, and fast.


On the subject of Egg, I agree completely with what was said a while back, that it's a great site, great service etc. My application process was smooth and simple. However, having been a happy customer for a number of weeks now, and found the email responses and telephone staff very helpful and friendly, I was surprised and a bit disappointed at what happened last night. 


On the 14th of October I requested a transfer from my present card to take advantage of that wonderful 4.5% APR, and was informed on the 17th via email (in a response about another query I made, which was nice), that the transfer was in the pipeline and would occur within 7 days. To date it has not occurred, the reason being 'the public response for accounts has been so great they are overwhelmed and so have not got around to it'.


Wonderful news that so many people are taking up accounts and making that first step through the e-bank doorway, but a bit of a shame about the process, the explanation, and the fact that I was the one to notice and inform them. I would have been perfectly happy if they sent a simple email saying that it was delayed and would be dealt with as soon as possible (that is before I contacted them asking about it): maybe that's asking too much but I'm only going on the standard of service they offered prior to this. Dare I say it, would this have happened in a high street bank??



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