RE: UKNM: Broadvision

[Tomski]

 >In our experience, if you can't see BroadVision sites delivering anything

 >different to those driven by any other technology, it's because many

 >customers use only a fraction of the product's capabilities - much of the

 >functionality is lying dormant ready for implementation at a later phase

 >once the customer organisational strategy has moved forward to cope with the

 >extra dimension that a BroadVision solution can deliver.


aka: large up front cap-ex in return for very very basic immediate 

functionality , then sit there and pray that your business model develops 

over the next few months/years to encompass loads of hidden bv 

functionality *on which you've already spent a fortune *


guess you just gotta hope that the "extra Broadvision dimension" matches 

the future needs of your customers... dunno about you, but i've learned to 

be mighty suspicious of "compelling business-changing visions" from vendors 

who share no risk.


spend the money instead on superb customer service, an ongoing iterative 

process of user interface development and high-quality user tracking tools 

(anyone used accrue? rocks my little world...)



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