Relationship

Workshop: Sales and Marketing Integration - Maximise leads and revenue

Marketing, now more than ever before, is under greater pressure to improve the lead to sales conversion ratios. This workshop will give you an in-depth understanding on how to maximise the relationship between sales and marketing.

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Date: 13 April 2011
Location: etc Venues, UK

Bloggers Add More Value Than You Know

2000 Bloggers collage by Elaine Vigneault

A lot of people talk about blogger outreach but what does it mean and how does it add value? Here’s an overview of what it involves, what you should expect and some tips on how to get the best results.

At its simplest level blogger outreach is the integration of blogger relationships into a Social CRM strategy. By building long-term relationships with relevant and interested bloggers it’s possible to open up a whole new means of broadcasting your message to niche audiences who are actively interested and engaged. In addition, word-of-mouth recommendations from bloggers can be very influential, especially if they have a faithful readership that trust and follow their opinions.

However, it’s worth noting that blogger outreach is one of the hardest aspects of Social CRM to get right as a poorly thought-out strategy can easily backfire and possibly even damage your brand or reputation online. Bloggers can be savage and merciless in exposing ill-informed or overly tactical approaches, and this is why (most but not all) PR agencies often get it wrong.

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The Facebook Friend Map of the World

Infographic of the Day: The Facebook Map of the World by Paul Butler

Q: What happens when you let an intern loose with 10m lines of data and some processing power?

A: In the case of Paul Butler an intern with Facebook's data infrastructure engineering team, something rather special.

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Don’t Follow The Wrong Numbers

Numbers

There’s no question that when it comes to Social CRM and accurately measuring the success of all your online activities some metrics are essential and some are entirely misleading.

It can be hard sometimes trying to explain this to clients whose starting point is that they want to get 100,000 fans on Facebook or 50,000 video views on YouTube, without having thought through what these numbers really mean and how valuable these “followers” are. If you get too focused on these numbers you can end up following the “stupid metrics”.

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