customer

A One-Day, Brand-Led Conference & Networking Event, 27th November 2018, Museum of London Docklands, Central London

Join 22 brand speakers including; Barclays, Nationwide, Metro Bank, RBS and many more and discover how to overcome the difficulties of implementing a customer-centric culture in organisations which were not initially designed to put the customer first!

At tonight’s dinner the CEO of PetsPyjamas, Gracia Amico, will talk to us about the importance of truly understanding your customers and creating a shopping experience that (over) delivers on their needs.

Join 21 Brands – including EDF Energy, HSBC, Legal & General & Virgin Atlantic Airways - at this one-day conference and find out how to boost organisational performance, productivity, retention & customer satisfaction through employee engagement strategies.

Customer Experience is undergoing a significant shift. The conversation with customers is evolving in line with today’s rapidly transforming environment. It is therefore increasingly important to use all available channels, both new and old, to communicate with customers in the most appropriate way.