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Subject: RE: UKNM: Internet and credit cards
From: Lawrence Chiles
Date: Mon, 22 Nov 1999 12:01:32 GMT

On the issue of refunds banks are being incredibly helpful on these
matters...friend of mine recently lost over 400ukp on CDNow, with Midland
bank refunding everything immediately.
Midland hardly asked any questions, and said it wasn't worth their while to
quibble about giving the money back immediately as internet transactions
were so few compared to the total amount of cc transactions.
But as more people use the net the more complaints there are going to be.
Sunday paper story suggested that although credit card net transactions
account for only 2%, they make up nearly half of the amount of complaints.
that ain't so good. e-commerce sites need to be investigated harder by the
banks to generate a more rigorous standard.

> -----Original Message-----
> From: Chris Heathcote [SMTP:chrisathead-newmedia [dot] com]
> Sent: Monday, November 22, 1999 10:26 AM
> To: uk-netmarketingatchinwag [dot] com
> Subject: UKNM: Internet and credit cards
>
> At 2:51 pm +0000 on 19/11/99, Jo Chipchase wrote:
>
> >The joke was on me, as the ordering system hung immediately after I
> >entered my cc number. Two calls to the credit card company
> >confirmed, to my relief, that this time my card hadn't been debited.
> >However, I am reluctant to try either of these systems again !
> >
> >Has anyone had similar experiences? Perhaps I'm jinxed with these
> things!
>
> As Steve said, there are so many two-bit hacked-together e-commerce
> systems that problems are bound to occur.
>
> The problem starts with the "only click this button ONCE" messages,
> then there's the "do not close this window, do not click anywhere for
> up to 5 minutes", in which time you're meant to cross your fingers,
> and pray to your monkey gods that the next screen will actually
> appear.
>
> Add in clunky Java or JavaScript shopping carts, and there's no
> wonder that most shopping experiences end up with the user befuddled
> and confused.
>
> Even if your order is accepted, there's still the problem that a lot
> of sites store the orders and print them out for operators to enter
> by hand. Human error is bound to increase the number of wrong orders
> and returns that have to be dealt with.
>
> All that said, I try and buy everything on the Internet - travel
> tickets, CDs, books, whatever. I've probably spent 4-5 grand on the
> net over the last 2 years. The only credit card fraud was when a card
> had been used *before* I actually received it - some Internet
> shopping site had let scriptkiddies try out long lists of possible cc
> numbers without locking them out. Mine must have come up as accepted,
> and 180 pounds later, they dumped it. Natwest were incredibly helpful
> and refunded the money straight away.
>
> c.
> --
> It's against the rules to deliberately try to do it.
> Much like winning the hundred meter mosey.
> http://www.head-newmedia.com http://www.head-space.org


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Replies
  RE: UKNM: Internet and credit cards, Nabil Shabka

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