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| Subject: | UKNM: [Fwd: Undeliverable: Re: 000020518 RE: Customer Question] |
| From: | Stefan Magdalinski |
| Date: | Thu, 3 Feb 2000 23:09:52 GMT |
I know that E-mail customer service is important in this day and age so
I thought I'd share this little exchange I've been having with
Brightware, one of the leading vendors of email management systems.
The story is this:
Monday morning, I filled out a request for info on their website. I got
an instant auto-response, telling me someone from the UK office would
contact me shortly. This morning, having received nothing, I replied to
the original mail.
It bounced.
I'll be looking forward to meetings with E-gain, and Kana.
stefan
System Administrator wrote:
>
> Your message
>
> To: Brightware
> Subject: Re: 000020518 RE: Customer Question
> Sent: Thu, 3 Feb 2000 04:14:08 -0800
>
> did not reach the following recipient(s):
>
> c=US;a= ;p=Brightware, Inc.;o=BRIGHTWARE-UK;dda:SMTP=brightware@lumen; on
> Thu, 3 Feb 2000 04:13:12 -0800
> Unable to deliver the message due to a communications failure
> The MTS-ID of the original message is: c=US;a= ;p=Brightware,
> Inc.;l=BWNVFS160002031211CX8KX38G
> MSEXCH:IMS:Brightware, Inc.:BRIGHTWARE-UK:BWUKFS03 3902 (000B099C) Host
> Unknown
>
> ------------------------------------------------------------------------
>
> Subject: Re: 000020518 RE: Customer Question
> Date: Thu, 3 Feb 2000 04:14:08 -0800
> From: Stefan Magdalinski <stefan
isness [dot] org>> To: Brightware <Brightware
Brightware [dot] com>>
> Brightware wrote:
> >
> > Thank you for your inquiry. Your message has been forwarded to our
> > International office located in the UK. They will reply to you shortly.
> You
> > can also contact them directly at:
> >
>
> Thanks for your lovely auto-response. unfortunately your UK office still
> hasn't responded after 72 hours, so my satisfaction level is dropping
> off rapidly. practise what you preach.
>
> > Fountain Court, 2 Victoria Square, Victoria Street,
> > St. Albans, Herts, AL1 3TF, UK.
> > Phone: +44 (0)1727 884748; Fax: +44 (0)1727 884848
> > email: international
brightware [dot] com> >
> > Sincerely,
> > Brightware
> >
> > -----Original Message-----
> >
> > From: stefan
isness [dot] org> > To: info
brightware [dot] com> > Subject: Customer Question
> >
> >
> > Below is the result of your feedback form. It was submitted by
> > (stefan
isness [dot] org) on Monday, January 31, 2000 at 09:10:36> >
> >
> >
> ---------------------------------------------------------------------------
> > question: I'm looking for an outsourced email management solution in
> > the UK. I'm interested in an Application Rental type situation, possibly
> > migrating to a full inhouse solution later.
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