RE: UKNM: Freeserve - you don't get nothing for nothing

[Mat Morrison]

Lee,


Don't know if you've heard this one, but: "It's better to say nothing and

let people think you're a fool..."


I'm not sure what you're complaining about. I'm not convinced that you are,

either.


The email you received answered your questions. Given the questions you were

asking, it was pretty much the politest way they could phrase their response

(I can think of other things a *less* consumer-oriented mind might have

responded).


Don't know about you, Lee, but I generally find that when I want to find out

about a company, I look at their website first.


On this particular one, there's a big banner at the top of the page.  I

clicked on that, and it took me to the page which (kind of) answered the

questions...


FAQ2 Is it really free?


Yes, it's really free. You will not be asked to give us any credit card or

bank details and we do not ask for any money. The only thing you pay is the

local rate phone call to access the service. These calls will show up on

your phone bill as a local 0845 call. 


FAQ5 Are local phone calls expensive? 


Local phone call rates vary depending on your telephone company. A typical 1

hour connection to the Internet at the weekend would cost you 60p or less

depending on any discount scheme you may be on. We think you'll agree that

60p for an hour's entertainment represents very good value for money.



incidentally, the page was at: http://www.freeserve.net/cserve/about.htm


(don't know what email system *you're* using, but most of us can click on

URLs)


I'd feel bad about being so rude, but:


a) I use my energy so much more efficiently these days


b) your use  of multiple punctuation marks suggests to me that you won't

realise that I *am* being rude.



> -----Original Message-----

>

From: Lee Rickler [leeurbanmediadesigns [dot] com (mailto:leeurbanmediadesigns [dot] com)]

> Sent: Wednesday, September 23, 1998 8:59 PM

>

To: uk-netmarketingchinwag [dot] com

> Subject: UKNM: Freeserve - you don't get nothing for nothing

> 

> 

> Hi All,

> 

>      I sent a short e-mail to freeserve yesterday requesting 

> details on 

> the following:

> 

> What is the prefix for the dial-up number, 0171, 0891, 0845 etc

> How much will the free service actually cost me.

> ...... and other questions along that line ......

> 

> 24 hours later I get this reply ....

> 

> Thankyou for your enquiry, please click below to get more 

> information on


> freeserve.

> 

> 


http://www.freeserve.net/cserve/about.htm


Seeing as my e-mail app doesn't use embeded html I can click as much as I 

want but I aint gonna get no where !!!


Not exactly the most helpful answer. Wish there was a customer service 

number that I could ring !!?!!


     Lee


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