Re: UKNM: more Tesco ranting... Kosher food and customer service

[Edward Bownass]

My local store has loads of banners both inside and outside the store

promoting its tescodirect server, but when trying to sign up I am still told

the service is not available in my area!


Yours,

---

Edward Bownass: Director

Global Gold Internet Ltd.

phone: 0121 321 1601

email:

edwardglobalgold [dot] co [dot] uk

web: http://www.globalgold.co.uk/

----- Original Message -----

From: Kevin Rice <

kriceadictive [dot] com

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: 03 November 1999 19:16

Subject: Re: UKNM: more Tesco ranting... Kosher food and customer service



> OK, I'm reading this thread at 7:10pm on 03/11/99, i figure i'll go and

have

> a look for myself?

>

> http://www.tescodirect.com/ correct address? (link on tesco.net)

>

> just a blank page,... nothing else, just a blank page

>

> I guess my local store closed down????!!!

>

> till next time

> kevin

>

> ----- Original Message -----

>

From: Tim Ireland <timdesignercity [dot] com>

>

To: <uk-netmarketingchinwag [dot] com>

> Sent: Wednesday, November 03, 1999 11:35 AM

> Subject: Re: UKNM: more Tesco ranting... Kosher food and customer service

>

>

> From: Ray Taylor <rayeyeconomy [dot] com>

> >

> > > The real point is, that the customer went to the store with an

> expectation

> > > of a wide choice of Kosher food. Having arrived he was told "go away,

we

> > > ain't got none." The fact that another store in another town might

have

> the

> > > goodies is of no consequence, just another poor excuse for poor

customer

> > > service.

> > >

> > > If each Tesco store is going to have its own product list, then it

> behoves

> > > Tesco Direct to drop the false expectations created by a single online

> store

> > > approach. Clearly whoever briefed/built Tesco Direct did not take this

> into

> > > account.

> >

> > Whether you use the site or the offline software, you are essentially

> > tapping directly into your local store - and TD make no bones about it.

In

> > fact, they are proud of it. It is reflected widely in the marketing and

> > throughout the site - 'your local store in the palm of your hand' etc.

> >

> > Products lists are essentially the same, but of course there are

regional

> > differences - and seasonal ones. For example, I would imagine a Tesco

> closer

> > to Golders Green would have a much wider range of kosher food than one

at

> > Guildford. It is quite possible the store in question had these goods in

> > stock, but for some reason they are no longer available. Whether this

> > situation is permanent and temporary, I have no idea - but have you ever

> > gone into a supermarket and *not* seen at least one empty shelf?

> >

> > Perhaps we should stop providing the stores with so many options and

just

> > give them one button labelled 'food'.

> >

> > > Sure, if a store hasn't got something you want, you could send an

email

> > > asking that they get the item in stock. But why bother?

> >

> > Have we really become this lazy? ;)

> >

> > If you are the type who would ask in the store (and I am) then why not

do

> it

> > by email?

> >

> > Again, Tesco Direct is not perfect - but in my opinion it is streets

ahead

> > of the other jokers and getting better every day.

> >

> > Tim Ireland

> > Senior Copywriter

> > DESIGNERCITY LIMITED

>

> Email: timdesignercity [dot] com

> > URL: http://www.designercity.com

> >

> > Have it your way @ www.funmail.co.uk

>


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