UKNM: BT customer service online: a poor standard

[azeem azhar, lists]

Continuing my current bug bear with large corporations trying to get the

net; viz BT phone net.


I sent a feedback message via their Web site on the 28 May.


Today (jun 16th) I got an acknowledgement that they had received it and it

was in the queue.


Is 19 days good enough for an acknowledgement?


What kind of standards are commerce site builders insisting on for customer

services? (automated and human)


a


azeem azhar 			| www http://azeem.azhar.co.uk/

tel 0958 544 593 		| icq 315460

fax 0171 691 0464		| pgp http://azeem.azhar.co.uk/pgp/

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