Re: UKNM: Corporates on the Web

[Fiona Campbell-Howes]

Call me Ann Robinson but that's not all with Telewest either.  I signed up

for Surfunlimited in March.  I've still received no CD, which I could

stomach because of the backlog and everything, were it not for the fact that

a) they have repeatedly told me I would receive my CD within 5 days and b)

they have been direct debiting me for the service for the last 6 weeks.


Ample scope there for your friend's customer service consultancy.


Sorry, this is probably a bit off-topic.


----- Original Message -----

From: Lois Grayson <

loisgdialstart [dot] net

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Tuesday, June 06, 2000 1:29 PM

Subject: Re: UKNM: Corporates on the Web



> Fiona

>

> Re TeleWest

>

> A year ago I moved

> Into a house with Cable

> >From TeleWest

> I rang them to find out what they could offer me re net connection

> Six weeks later had a call back

> By which time I had BT Highway

>

> So they don't respond no matter how you approach them

>

> (No it doesn't make me feel better to know I'm not the only customer they

> ignored either)

>

> I know a training/dynamic learning consultancy that specialises in

Customer

> Service - do you think I should advise them to start offering Customer

> Response/Service audit programmes for online services? Anyone out there be

> interested in buying such a programme?

>

> Lois


[Sam says: tales of woe snipped]



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