Re: FLASH: G4 problem w/ flash

[Matt Wobensmith]

Hello Bil,


You wrote:


>Has any mac G4 users come across a problem with not being able to drag

>symbols on the stage?


Yes. We are now hearing about this. We have had a few calls about this. It does indeed seem like a bonifide issue. 


Currently, we do not know what causes this. It's some sort of combination of MacOS9, G3/G4 and.... ?


I have talked to several customers with this issue. While some of them have not found a solution, some have reported fixing it by:


a) disabling virtual memory (via the Memory control panel), or 

b) disabling RAM Doubler (if you have it installed). 


Both of these mechanisms are similar.


Additionally, I can suggest a few more things to try, if you haven't already:


-trash the Flash 4 prefs, located in the System Folder > Preferences.

-zap the P-RAM by holding Command-Option-P-R on startup

-turn off File Sharing

-turn off AppleTalk

-restart without extensions (press Shift key on restart)


All of these are the first line of defense in regards to Mac troubleshooting. They may or may not help this problem. If they work, let us know. However, some customers have reported that none of these work for them. In this case, I don't have a solution as of right now.



>I reported this problem to Peter Santangeli VP of engineering, Flash.

>he said I was the second one with this problem and he would look into it.


Well, that was definitely a good move. :>) 


To Bil and all - we are working on finding a solution to this - assuming we know the cause - and will let all of you know when we find out so it can be fixed. 


Thank you for your patience. 


-Matt



---------------

Matt Wobensmith

Macromedia Tech Support

Flash Team Lead


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