Are Users Stupid?
UK-Netmarketing Weekly Round-up - February 16, 2001
In the heat of the moment, usually in the last minutes before a website is ready to go live, some smart Alec will pounce and ask why it's so difficult to use. Usability, essentially the practice of making something user-friendly [I'm paraphrasing a lot before all the experts pile in with length definitions], can help alleviate these problems.