UKNM: toyzone, and other "glitches"

[Ian Tester]

toyzone's very amusing - i just visited the site (urghhhh layout), and tried

to buy, but when i tried to checkout, it lost everything in my basket, so i

couldn't buy anything. . . but perhaps this is deliberate breaking of the

purchase path whilst they sort their little pricing bugs out. . .


also tried to buy a CD on audiostreet.co.uk today - absolutely no joy - it

was impossible to check out, and their customer services couldn't take an

order over the phone. . .although they were very apologetic (are your

cookies on??? YES!!!!!!)


a few weeks ago, argos overcharged me by �20, and are not only refusing to

back down, but even to contemplate answering the points raised in various

emails (in fact, took the unusual step of inferring that I was a liar,

repeatedly - so i reported them to the IMRG, hehe! but not exactly in

anticipation of any action ;-0 <ducks as steve rolls into action>). i'm

looking forward to a full chargeback on my credit card. . .


breathe had a bug last week, which stopped people logging into their

webmail - to their credit, they did fix it within a day (after i emailed

someone i know that works there), but they ignored the email i sent through

the site warning them. . .


wagamama.co.uk had a completely broken purchase path a few weeks ago -

again, they hadn't noticed, but fixed it very quickly when told (and gave me

a lovely t-shirt, hurrah!).


2 days ago, la redoute's site was lacking "add to basket" button (and hence

the ability to purchase). . .


now a few questions -


1. why are there so few dedicated QA agencies around?

2. why the hell are these sites not checking their own functionality daily

on even a few common platforms?????

3. i reckon 99% of users, finding a bust purchase path, will simply leave

forever - don't these guys realise/care??

4. surely companies with *so little* attention to detail deserve no sales,

and death (commercial, naturally)


Glad to get that off my chest - i was gutted when the only place i could

find the excellent "Escape to Samsara" was audiostreet, and then couldn't

buy it. . .


but seriously, there's a great market for a SWAT QA team out there - if only

to name and shame the guilty - Mike, have you thought of having a weekly

"hall of shame" in NMA?


laterz,


i

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