UKNM: Ugh i'm mad (if everyone pays your invoices on time, ignore this)

[Severina Publications]

Hi all,


Boy am I mad!! (Not in an insane way [Insert Tim's funny comment here

heheh])


So here I am, trying to run a smallish business, 5 members of staff and me

doing all the credit control myself.


A guy registers a domain name, *I* pay for it up front and invoice him.

After 9 weeks he still hasn't paid the (7 day terms) invoice. 3 emails, 2

phone calls, numerous reminder letters.


So I send his account to Dun & Bradstreet, the debt collection agency, and

invoice him for the collection fees, as per our terms and conditions, and

the warngin on our invoices, and the contents of numerous ketters to him.


Today he phones up spitting blood.


How dare I send him to Dun & Bradstreet? (Erm I dare cos i'm a bad ass

babe!!)


He sent the cheque 3 days ago!  (Yeah, and you said that last time you

didn't pay an invoice and it took me 15 weeks to get the money out of you-

and even if you did (which i doubt) send the cheque 3 days ago, it was still

9 weeks late!)


Do I know who he is? (erm, yes, some guy that doesn't pay invoices on time).


 He'll never do business with me again! (No, please, stay with me, please

Mr, cos I really need customers that don't pay their invoices).


 He's going to call up all the Net mags and expose me (I'm quite capable of

exposing myself, spesh after a few pints) (So you're gonna call all the net

mags and tell them that you don't pay your invoices??)


He's gonna join all the mailing lists I'm a member of and tell them what a

crap company I have (and presumably what a crap customer he is)


He's gonna phone the newspapers (wahey!! free publicity - all publicity is

good publicity, right?.....right?)


If I want a war I picked the right person (right person for a war, wrong

person to have as a customer)


And so on and so forth.


What amazes me is how stroppy some people can get when they haven't paid you

and you actually dare to try and get the money you are rightfully owed.


But once again Dun & Bradstreet will kick arse and he will be left with egg

on his face.


It annoys me that I get about 500 new customers a day (for domain names, not

design!! I wish!) and about 5% end up with D&B for not paying. Most of them

are cool about it and just pay up, but the odd one, like this guy, phone up

with their bully boy tactics, shouting the odds and threatening to ruin my

company. Christ, get a life dude!!


Thanks for letting me get that off my chest (oh no, exposing myself again

<g>)



Nikki Pilkington

Severina Publications

Because Internet Marketing Is More Than Just Great Design

http://www.severina.co.uk

infoseverina [dot] co [dot] uk (mailto:infoseverina [dot] co [dot] uk)

Tel: +44 (0)1327 871093    Fax: +44 (0)1327 871907

ICQ: 9330127



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