Customer Online Experience 2010
Event Info
Description
Customers want an on-demand service which they expect to be faster and more proactive, and they want it on their channel of choice So as the internet increases its share as the ‘channel of choice’, organisations globally are faced with the challenge of developing a range of new skills in areas such as social media, mobile marketing and web self-service to name a few, as well as integrating online and off line service channels. This all needs to be achieved while delivering of an excellent customer experience at minimum cost. A job and a half to say the least!
Through a unique mix of keynote briefings, interactive discussions and one-to-one meetings with a range of relevant solution providers, Customer Experience Online will provide you with a unique opportunity to propel your online initiatives to success and position yourself at the forefront of the industry.
